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| Shipping & Returns Policy |
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We at CSI Solutions strive to offer our customers the best products at the best possible prices. Due to the nature of the products, RETURNS WILL NOT BE ACCEPTED unless the product is found to be defective or unless otherwise explicitly stated on the specific CSI Solutions product page. All returns, refunds, or exchanges must be approved by CSI Solutions before any products are returned. We have been forced to implement this policy because of the attraction of our products to unscrupulous people who return products after they have profitably gained from the short-term use of the products. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact us at 1-888-274-3528 before placing an order.
RETURN POLICY
All products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by CSI Solutions before product(s) is returned. CSI Solutions will replace, refund, or credit your account for returned product(s) at CSI Solutions discretion.
*Special exceptions may be made on a case by case basis determined by CSI Solutions. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from CSI Solutions.
Any return must be authorized by a representative of CSI Solutions and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from CSI Solutions. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM CSI SOLUTIONS WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY
We guarantee all CSI Solutions products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
LEGAL STATUS OF PRODUCTS
It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511. |
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